Jola is an award-winning, supplier of business communications, specialising in mobile data SIMs. Jola sells on a wholesale basis to MSPs, ISPs, IT Support companies and Telecommunications Resellers. These channel partners supply solutions to public sector organisations and enterprises worldwide.
Customer First
Nothing is more important than our customers.
Accountability
We do what we say we are going to do and we hold each other to account.
Results
We set ourselves challenging goals and often exceed them.
Integrity
We have over 100 years’ experience between us in this business and we have learnt that there are no short-cuts. We are honest with people whatever the cost.
Respect
We respect each other, our customers and our suppliers.
| Financial Year | 22/23 | 21/22 | 20/21 | 19/20 | 18/19 |
|---|---|---|---|---|---|
| *Percentage of all calls received answered within 20 seconds | 96% | 97% | 93% | 99% | 98% |
| *Percentage of all tickets responded to within 1 working day | 97% | 97% | 95% | 89% | 98% |
| *Percentage of all tickets resolved within 3 working days | 90% | 83% | 85% | 85% | 91% |
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Adrian Sunderland
Cherie Howlett
Lee Broxson
Rob Stevens
Ronnie Smith